Refund Policy
Effective Date: 29/09/2025
At AQUAVERA, we stand behind the quality of our hydration products. If you're not satisfied with your purchase, we offer exchanges within 14 days of delivery.
✅ Eligibility for Exchange
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Items must be unused, in original packaging, and in resellable condition.
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Exchanges are only accepted within 14 calendar days from the date of delivery.
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Proof of purchase is required.
🔁 What We Offer
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We do not offer monetary refunds.
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Eligible returns will be exchanged for the same item or an item of equal value.
🚚 Return Process
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Contact our support team at support@aquavera.com within 14 days of receiving your order.
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Include your order number and reason for exchange.
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We’ll provide return instructions and confirm item availability for exchange.
⚠️ Non-Exchangeable Items
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Used or damaged products
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Items returned after the 14-day window
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Promotional or discounted items (unless defective)
